Refund policy
Last updated: November 2, 2026
This policy explains how to return an order from VENTO (https://www.techtoolshop.us), operated by Group ByTech, and how refunds work. It does not limit any rights you have under applicable consumer law.
Return window
You have 15 days from the day you receive your order to request a return. If your order arrives in several packages, the period starts when you receive the last one.
How to return an item
- Before the 15 days end, email support@techtoolshop.us with your order number and the item(s) you want to return.
- We'll reply with the return address and instructions. Please don't send anything to another address without contacting us first: we work with several suppliers and the return address may vary.
- Ship the item within 14 days of our reply.
Return shipping costs
Return shipping is paid by the customer, unless the item is defective, arrived damaged or is not what you ordered — in those cases we cover it.
Condition of the item
Items must be unused and in the same condition you received them, ideally in their original packaging with all accessories (including the carrying pouch). If an item shows use beyond simply checking it, we may deduct the loss of value from the refund.
Defective, damaged or wrong items
Please check your order when it arrives. If it is damaged, defective or not what you ordered, email us at support@techtoolshop.us with photos and your order number. We'll replace it or refund you, at no cost to you.
Warranty
Your VENTO stand comes with a 1-year manufacturer's warranty against manufacturing defects from the date of delivery. It does not cover damage caused by misuse, accidents or normal wear. To make a warranty claim, email us with your order number and photos of the issue.
Exchanges
The fastest way to get a different item is to return the one you have under this policy and place a new order.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 45 days of receiving your return. Original shipping costs are refunded only if the item was defective, damaged or wrong. Your bank or PayPal may take a few extra days to show the refund.
Contact
Questions about returns? Email us at support@techtoolshop.us.