Shipping policy

Last updated: November 2, 2026

This policy explains how orders from VENTO (https://www.techtoolshop.us), operated by Group ByTech, are shipped.

Where we ship

We ship to the United States and to most countries worldwide. If we can't ship to your address, you'll see it at checkout before you pay.

Shipping costs

  • United States: free shipping on every order.
  • Rest of the world: $19.99 USD per order.
  • Limited-time offer: free shipping worldwide on all orders placed until December 31, 2026 at 11:59 PM (Eastern Time). The discount is applied automatically at checkout.

The final shipping cost is always shown at checkout before you pay.

Delivery times

Orders usually arrive within 15 to 30 business days (Monday to Friday, excluding holidays) after order confirmation. This includes processing and transit. During peak periods such as Black Friday or the holidays, delivery may take a few extra days; if so, we'll let you know on the store.

Our products ship directly from our suppliers' warehouses. If you order several items, they may arrive in separate packages on different days, at no extra cost.

Customs, duties and taxes

Prices are in US dollars. For orders shipped outside the United States, your country may charge import duties, taxes or customs fees on delivery. These charges are set by local authorities, are not included in our prices and are the responsibility of the customer.

Order tracking

As soon as your order ships, we'll email you a tracking number. It may take 24 to 72 hours for tracking to show the first updates.

Delays, lost or damaged packages

If your order hasn't arrived within the maximum delivery time, email us at support@techtoolshop.us with your order number and we'll investigate with the carrier. If a package is lost or arrives damaged, we'll send you a replacement or refund you in full, at no cost to you.

Shipping address

Please double-check your address before paying. If you made a mistake, email us as soon as possible: if the order hasn't shipped yet, we'll correct it. If a package is returned because the address was wrong or it couldn't be delivered, we'll offer to reship it (you pay the new shipping cost) or refund the order minus the shipping costs.

Contact

Questions about your shipment? Email us at support@techtoolshop.us.